Returns Policy

1. General Returns Information

At GitedelabonNechere, we are committed to ensuring your complete satisfaction with our products and services. We understand that sometimes items may need to be returned, and we have established clear procedures to make this process as smooth as possible.

2. Return Eligibility

The following conditions apply to all returns:

  • Items must be returned within 14 days of purchase
  • Products must be unused and in their original packaging
  • All tags and labels must remain attached
  • A valid proof of purchase must be provided
  • Custom-made or personalized items are not eligible for return

3. Rental Equipment Returns

For rental equipment:

  • All items must be returned by the agreed-upon date and time
  • Equipment must be in the same condition as when received
  • Missing or damaged items will incur additional charges
  • Late returns will be subject to additional rental fees

4. Non-Returnable Items

The following items cannot be returned:

  • Custom-made photo backdrops
  • Personalized balloon arrangements
  • Used or assembled decorations
  • Clearance or sale items
  • Seasonal items after the event date

5. Refund Process

Once we receive your return:

  • Refunds will be processed within 5-7 business days
  • The original payment method will be used for the refund
  • Shipping costs are non-refundable
  • A 15% restocking fee may apply to certain items

6. Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 24 hours of delivery
  • Provide photos of the damaged items
  • We will arrange for replacement or refund
  • Return shipping for damaged items will be covered by us

7. How to Initiate a Return

  1. Contact our customer service team at +1 403-200-2215 or ask@gitedelabonnechere.com
  2. Provide your order number and reason for return
  3. Receive return authorization and shipping instructions
  4. Package items securely with all original materials
  5. Ship to our address: 117 7 St NE, Calgary, AB T2E 4B8, Canada

8. Cancellation Policy

For event decorations and rentals:

  • Cancellations made 14+ days before the event: full refund minus deposit
  • 7-13 days before: 50% refund
  • Less than 7 days: no refund available
  • Deposits are non-refundable

9. Contact Information

For any questions about our returns policy, please contact us:

  • Company Name: GitedelabonNechere
  • Phone: +1 403-200-2215
  • Email: ask@gitedelabonnechere.com
  • Address: 117 7 St NE, Calgary, AB T2E 4B8, Canada
  • Business Hours: Monday-Friday 9:00 AM - 6:00 PM MST